Chapter One: Conflict within and between Organization Groups
Chapter Two: Garnering the Benefits of Conflict
Chapter Three: Group Heterogeneity and Faultlines
Chapter Four: Does One Rotten Apple Spoil the Barrel?
Chapter Five: Selective Consequences of War
Chapter Six: Group Conflict as an Emergent State
Chapter Seven: Conflict and Autonomy in Teams
Chapter Eight: The Differential Effects of Trust and Respect on Team Conflict
Chapter Nine: Confronting Members Who Break Norms